Customer Help

International oders

International Shipping

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International shipping is available to most countries around the world. Shipping costs are based the total weight of your order, your location, and the shipping service selected. For shipping costs, add the items you wish to order to the shopping cart and use the shipping calculator.

Duties and Taxes

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Please note local customs duties, taxes and import fees.

If you are not familiar with your country's import fees and regulations, you will need to contact your local post office or customs office for more information. Fees have been reported to be anywhere from 0% to 50% of your order value. 

Transit Times

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Delivery time depends on two factors:

Your chosen shipping carrier ( FedEx, etc.)

Unexpected delays due to weather, other factors.

FedEx delivers in typically in 3 to 5 business days .We cannot control the transit time between leaving the warehouse and delivery to the place of residence, as many factors - including customs and your post office - can affect the total time needed for arrival.

We ask for 1-5 business days to process orders. Please factor this time into your delivery ETA. We don't ship on weekends or national holidays that FedEx will not ship packages.

Returns and exchanges

Return or exchange an item

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If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered via KUM' within thirty (30) calendar days of the delivery date.

*All eligible returns must be within 30 days of your order delivery date.
*All returned products must be in the same condition as when it was received with all original packaging.
*Shipping costs are not refunded.
*The customer is responsible for return shipping costs.

How do I return?

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